Shipping & Returns

POSTAGE METHODS AND PRICES

Express post
Recommended method is Express Post for ease, convenience and reliability

up to 500g - $12.00 (no insurance)

up to 3kg - $16.00 (no insurance)


Regular post
Regular post is not recommended due to the long length of time to receive your goods

small parcel up to 500g - $9.00 (no insurance)

parcel up to 3kg - $14.00 (no insurance)


Fastways
Fastways express is only to selected major cities on the east coast of Australia

up to 3kg - $13.00 (Fully Insured, 2-3 days, Major Cities on the East Coast Australia, Melbourne, Adelaide only)

up to 5kg - $15.00 (Fully Insured, 2-3 days, Major Cities on the East Coast Australia, Melbourne, Adelaide only)



POSTAGE
Crystals of Auz uses Express Post as a preferred method of delivery, unless in unique circumstances special arrangement is made with an individual customer.

At the time of ordering, it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will not accept liability for any loss or damage arising from a late delivery. Orders can take up to a maximum of 7 days for delivery although 99% of orders sent are received within 3 working days we always endeavour to get it to you as quickly as possible.

We always do our best to provide products on time to our customers. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.


INTERNATIONAL POST - PRICE VARIES PER COUNTRY
Delivered in 7 - 14 days anywhere around the world. International shipping does not include insurance unless otherwise arranged. Please contact us today to get a price on shipping to your country.

New Zealand - $22.00 up to 1kg

Please Contact us for a quote for postage to countries other then Australia and New Zealand.

If you would like anything sent which is more than 1kg in weight please contact us to arrange a quote.

The Prices stated above are only a reference, and may vary at any point in time.

INSURANCE
I highly suggest that you insure your order, through your broker, or ask us for insurance, as there is no insurance on any order.

HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:

REFUNDS / EXCHANGES / CREDITS
Refunds, Exchanges and Credits only apply if the item has arrived in a damaged condtion, and must be claimed witihn 7 Days of date of invoice, Returned freight is the responsibility of the customer.


UNWANTED PRODUCT OR PRODUCT ORDERED INCORRECTLY
We do not Refund, Exchange or do credits for these.